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Razorfish is one of the largest interactive agencies in the world and currently have more than 2,000 employees in 20 offices in seven countries (Australia, China, France, Germany, Japan, the United Kingdom and the United States) focusing exclusively on digital marketing and technology. Each office is filled with opportunities for people who want to invent the digital future. It's a big challenge, but it's a big Internet, and there's work to be done.
 

VP Client Partners will serve as strategic contact on one of the largest clients or series of smaller to mid-tier accounts. The VP Client Partner will focus on new strategic buying centers, and be the ultimate point of accountability with clients.  He/She is responsible for senior level leadership/guidance to accounts that are managed by Client Partners, Senior Account Directors and Account Directors, and also be able to lead Account Planning sessions with leadership team. 

Senior Client and Industry Relationships:

• Ability to sell full suite of all Razorfish services
• Owns senior level client relationships and works to contribute strategic value beyond day-to-day operations
• Shares responsibility for 100% client retention by maintaining mid to senior level relationships allowing us to: proactively identify client risks or opportunities and manage client teams to effectively respond to these client needs
• Recognized industry thought leader.  Extensive network in a vertical industry, and capable of broadening that network of clients and contacts through speaking and publishing
• Provide thought leadership to help guide clients in the digital space
• Acquire and develop long-term relationships with key strategic clients at the executive level
• Build strong rapport, new and existing clients
• Ensures that master service agreements (MSA) are in place with all clients in assigned portfolio. 
• Leverage and support Executive Sponsorship program
• Ability to qualify leads and close new business

Engagement P&L Ownership:

• Communicates progress of revenue to budget forecast to the team throughout the year
• Attains P&L targets through a combination of existing business contributions and new business development
• Works with GVP to set revenue and margin targets by account. Monitors P&L fluctuations to proactively identify risks and opportunities
• Ensure invoices are on schedule and collect fees using guidelines set by the Razorfish finance department
• Assists in setting account investment priorities. Executes on investments and monitors progress and results
• Consistently cultivates a portfolio of new business efforts

Team Management:

• Responsible for running regularly scheduled client portfolio meetings to discuss account health, opportunities, risks, etc.
• Responsible for ensuring core account teams are in place on foundation and HiPo accounts.
• Lead  highly skilled client delivery teams to enhance and deepen client relationships:
• Utilize their industry knowledge
• Identify key issues that are associated with clients within their industry
• Identify specific challenges and determine priority for them
• Drive team to solution
• Share and implement solutions
• Maintains a low staff turnover across the engagement
• Assist PM to manage resource management matters to the best interest of the client and region
• Directly supervises 3-5 employees; carries out and ensure managers carry out supervisory responsibilities in accordance with Razorfish policies and employment laws.
• Builds team expertise through mentoring and training
• Works with GVP and other team members to develop and/or promote best practices for the discipline
• Elevates issues around direct report compensation to manager.

•  15+ years of related industry experience, preferably consulting, interactive, agency or direct marketing experience
• College degree required, MBA or other advanced degree preferred
• 12+ years of demonstrated track record of developing senior level client relationships - strong client references are necessary
• Proven experience in managing teams of 10+ people and in working cross functionally across an organization
• Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, direct marketing, strategy, analytics, technology, and new emerging trends
• Recognized industry expertise in product and services for one key industry. (e.g. retail, automotive, financial services, tech, pharma) Marketing expertise a plus in existing relationships with Business, IT or Marketing executives within Fortune 2000 companies 

General Skills and Knowledge:

• Creative thinking and analytical problem solving
• Strong interpersonal and communication skills
• Ability to collaborate effectively at all levels and functions
• Strong client-service orientation 
• Track record of leadership, coaching and mentoring abilities
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
• Sound business acumen; strategic skills
• Ability to lead a team effectively and provide direction to other members on the team
• Strong negotiation skills
• Industry experience with digital transformation solutions
• Demonstrated prowess in all MS Office programs

This position is a full-time opportunity.